Protect Yourself from Life’s Unexpected Moments
Comprehensive Financial Planning for Peace of Mind
Why Should You Get Insured?
Protection
Secure yourself from unexpected expenses due to unforeseen circumstances.
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Peace of Mind
Know you and your loved ones are covered.
Versatility
Get plan recommendations that can suit your needs for different stages of your life.
What’s Covered?
Our Critical Illness Insurance Covers a Range of Conditions
How Our Coverage Works?
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About Pulse by
Prudential
About Video Consultation (Powered By MyDoc)
About Pulse
Rewards
Setting Up Your
Account & Profile
My Health
Content
Pulse Rewards Membership
Data
Privacy
Clinic
Locator
Pulse Rewards Points Redemption
Frequently Asked Questions
Frequently Asked Questions
Pulse is a free health and wellness mobile app that offers features that enable users to better manage their health and wellbeing.
Pulse also offers in-app purchases for services such as a video consultation with a Doctor.
Pulse is available on the AppStore or the Google PlayStore. Search for ‘Pulse by Prudential’ or ‘We Do Pulse’.
You do not need to be a Prudential customer to register and use Pulse. Just download the app and register using your Google, Facebook, or Apple Login (if you are an iPhone user).
Alternatively, you may register with your email address. Do note that you will have to be 18 years and above to use this app.
You do not need to be a Prudential customer to register and use Pulse. Just download the app and register using your Google, Facebook, or Apple Login (if you are an iPhone user).
Alternatively, you may register with your email address. Do note that you will have to be 18 years and above to use this app.
You may sign in to Pulse using the information you used to register on Pulse. This may be your email address, your Google, Facebook or Apple ID that you used to register with.
You cannot change your sign-in ID. If your email address has changed, please register for a new account using your new email address.
Please ensure you have entered the correct sign in detail. If you have forgotten your password, click on the “Forgot Password” link and follow the instructions to reset your password. Should the problem persist, please use the in-app Feedback function. Alternatively, please email us at pulse.ecosystem@prudential.com.sg.
You may be required to choose a new password if you are on an older version of Pulse and your app is being upgraded with an enhanced experience.
The OTP is sent to you via email to your registered email account. Due to different email services, there may sometimes be a delay in the email. Please ensure that you have entered the correct email address and check your spam folder if you cannot locate the email in your Inbox.
If you still do not receive your OTP, click “Resend OTP”. Should the problem persist, please email us at pulse.ecosystem@prudential.com.sg.
On the “Sign In” screen, click on the “Forgot Password?” link above the “Sign In” button, and follow the instructions to reset your password. If you are already signed in, you can go to Settings -> Account -> Change Password.
It depends on your mobile phone model and settings. If your mobile phone supports Touch ID and/or Facial Recognition, you can use those authentication features for your Pulse app. In the app, click on “Account” followed by “My Settings”. You can activate “Enable Touch ID” or “Enable Face Auth” here. If the feature is available to you, follow the instructions in the app to continue.
You can also use our Facial Recognition software; it is proprietary to Prudential and does not rely on the facial recognition software of your mobile device.
We recommend that you complete your profile so that we can give you better recommendations and possible solutions tailored to you.
You can also link the app to your existing policies with Prudential by choosing “PRUServices” on the top navigation bar. Simply click the Link Policy button and enter any of your Prudential policy numbers, and we’ll link the app to all your policies.
Click on the “Account” tab and then click on “My Profile”.
Click on the “Account” tab, then click on “My Profile”. You will see a circle above your name. Simply click on the circle and select the option to upload or take a photo.
Please make a request through the in-app Feedback function or email pulse.ecosystem@prudential.com.sg, and further instructions will be sent to you.
About Pulse by
Prudential
Pulse is a free health and wellness mobile app that offers features that enable users to better manage their health and wellbeing.
Pulse also offers in-app purchases for services such as a video consultation with a Doctor.
Pulse is available on the AppStore or the Google PlayStore. Search for ‘Pulse by Prudential’ or ‘We Do Pulse’.
You do not need to be a Prudential customer to register and use Pulse. Just download the app and register using your Google, Facebook, or Apple Login (if you are an iPhone user).
Alternatively, you may register with your email address. Do note that you will have to be 18 years and above to use this app.
You do not need to be a Prudential customer to register and use Pulse. Just download the app and register using your Google, Facebook, or Apple Login (if you are an iPhone user).
Alternatively, you may register with your email address. Do note that you will have to be 18 years and above to use this app.